FACTS Phone Number: 866-441-4637

FAQ

Is my information secure?

Yes. Your personal information, including payment information, is protected with the highest security standards in the industry. For more information on security, visit https://FACTSmgt.com/Security-Compliance.

When will my payments be withdrawn?

You can choose between the 20th or the 25th of the month.

How do I know what the amount of the withdrawal will be?

FACTS will contact you 4 days before the withdrawal with a detailed breakdown of the withdrawal. You can can also check your account online at https://Online.FACTSmgt.com anytime. Monthly incidental charges (hot lunch, field trips, etc.) will be added to accounts around the 10th of each month for the previous month’s charges, so if you check your account before the 10th it may not reflect the actual withdrawal.

How do I pay FACTS?

You can choose from Monthly, Quarterly, Bi-Annual, or Pay in Full payment plans. Your family may pay using direct withdrawal, debit or credit card. If you choose to pay by credit/debit card, FACTS charges an extra 2.85%. Please be aware that incidental fees will be billed monthly, no matter what tuition payment plan you choose.

I prepaid the whole year of tuition already/I am a Monona Grove 4K family and we do not pay tuition. Why do I need an account?

All families are required to have an account, as this is how most of our fees are billed, including hot lunch, milk fees, field trips, extended day, wraparound, etc.

What happens when my payment falls on a weekend or a holiday?

Your payment will be processed on the next business day.

What happens if a payment is returned for insufficient funds?

Returned payments will be subject to a $30 returned payment fee. Watch for a returned payment notice for additional information. FACTS will contact you 4 days before the withdrawal with details. If there is an issue with your account balance, please contact FACTS or the IHM Business Manager to help.

Will late charges ever apply?

Yes, if your payment is received after the 20th or 25th of the month, there will be a $30 late fee. Your own bank may charge additional fees. To avoid late fees, ensure an adequate account balance. If there are unusual circumstances contact FACTS or the IHM Business Manager.

How do I make changes once my agreement is on the FACTS system?

Changes to your address, phone number, email address, or banking information can be made at https://Online.FACTSmgt.com or by contacting IHM or FACTS. Any changes to payment dates or amounts need to be approved by IHM and the school will then notify FACTS. All changes must be received by FACTS at least two business days prior to the automatic payment date in order to affect the upcoming payment.

How do I contact FACTS?

You can log in to your FACTS account at https://Online.FACTSmgt.com any time. There is also Live Online customer service help during some hours. Customer Care Representatives are also available to assist you 24/7 at 866-441-4637.

When should I call FACTS when I have a question, and when should I call the school office?

Most of the time, you should start with a call to FACTS at 866-441-4637. Questions about billing, invoices, changing contact information, and other general logistical questions can be handled by customer service. If they need more information, they will contact us to help answer your question. Questions about the amounts that you are billed may be directed to the school office.

We are a divorced family, and my ex-spouse and I split tuition, can we have two accounts?

IHM School pays $45 for each account that is set up through FACTS. We will pay for one FACTS account for each family. If you would like two accounts for your family, we can set that up for you if you pay the $45 for the extra account, and let the office know, in writing signed by both parents, how you would like your payments divided. If you do not want two accounts, it is up to your family to divide the payments.